Terms & Conditions
General Terms and Conditions of the online store www.couplingthegame.com
The General Terms and Conditions of the online store www.couplingthegame.com by Opera Games d.o.o. are composed in accordance with the Electronic Commerce Market Act (ZEPT), the Consumer Protection Act (ZVPot), the Obligations Code (OZ) and the Personal Data Protection Act (ZVOP-1).
Please read the General Terms and Conditions carefully before using the online store.
The General Terms and Conditions cover the operation of the online store, the rights and obligations of the user, and the business relationship between the provider and the buyer. The user is bound by the General Terms and Conditions that are valid at the time of placing the online order. By confirming the order, the user is familiar with the General Terms and Conditions of the transaction, personal data protection and legal notice.
The online store is managed by Opera Games d.o.o., Trg Svobode 20, 2390 Ravne na Koroškem, Registration number: 9132139000, Tax number: SI53859871, which is also a provider of e-commerce services.
The online store is open 24 hours a day, every day. Due to various technical reasons, trading via the online store, or even access to the store, may sometimes not be possible. Therefore, the provider reserves the right to limit or completely stop access to the online store for a certain or indefinite period of time. The provider is not responsible for the non-operation of the store due to lack of knowledge of use, any consequences of abuse of the online store, service disruption due to network outage, power outage or other technical disruptions that could temporarily, even for a longer time, interfere with use.
- Registration and purchasing process
User registration is not required for purchasing. After viewing the products on the website, the user adds the desired product to the cart and clicks BUY NOW. In the following steps, the user must enter their personal information, select the place of delivery, and payment method. If desired, the user can also send the product to a different address (as a gift). We cannot be held responsible for the accuracy of the data or to whom the user sends the product. When the user selects the product and confirms the order by clicking on the FINISH PURCHASE button, the online store automatically generates and sends an email with the order details (products, prices, quantities, user data, etc.). The order is confirmed, and the products will be sent within the expected delivery time.
- Prices
All prices are in EUR (euros). The prices of our products include VAT as we are VAT payers.
Prices are valid at the time of placing the order and do not have a predetermined validity, except in the case of promotions when the validity of the offer is specifically indicated.
Despite exceptional efforts to provide the most current and accurate information, it may happen that the price information is incorrect. In this case, or if the price of the product changes during the order processing, the provider will allow the buyer to withdraw from the purchase.
Purchase agreement between the provider and the buyer is concluded at the moment when the provider confirms the order. From that moment on, all prices and other conditions are fixed and apply to both the provider and the buyer. After placing the order, the user receives a notification by e-mail that the order has been accepted or rejected.
- Payment method, payment confirmation and invoice
Information about payment methods and delivery of goods are part of the General Terms and Conditions of Business and are defined in more detail here:
Opera Games d.o.o. offers the following forms of payment:
Payment by credit card is processed through the Stripe payment system. Card data is not recorded on the company’s server, so your security is 100% guaranteed. Stripe ensures maximum transaction security. Credit card authorizations are made in real-time with immediate verification of data with banks. Payment can be made with the following cards: Mastercard, Visa, America Express, Discover, Diners, JCB, and Maestro (if the payer’s Maestro payment card allows it);
Payment through the PayPal service. Similar to Stripe, card data is not recorded on the company’s server;
The buyer is responsible for verifying the accuracy of the data for invoicing before placing an order. The buyer is obliged to check the accuracy of the data on the invoice and to inform the provider of any errors no later than 8 working days. Objections regarding the accuracy of issued invoices made later will not be considered by the provider.
- Shipping and delivery
Orders placed on weekdays until 4 pm, or on Fridays until 2 pm, will be processed and sent to the post office within 48 hours at the latest.
Orders placed on Saturday, Sunday, or on a public holiday will be dispatched on the first following working day.
If the delivery period is exceptionally longer than specified, we will inform the buyer in a timely manner.
DELIVERY METHOD
Shipments are delivered by Pošta Slovenije d.o.o., so the general terms and conditions of Pošta Slovenije d.o.o. apply to the delivery method. If you believe that the courier needs additional information for the delivery of the shipment, please use the “Note” field in the delivery information.
- The right to withdraw from the purchase, returning the goods
The consumer has the right to notify the company within fourteen days that they are withdrawing from the contract, without having to provide a reason for their decision. The notification is considered timely if the shipment is sent within the deadline.
The only cost borne by the consumer in connection with the withdrawal from the contract is the direct cost of returning the goods. The company must refund the purchase price no later than fourteen days after the notification of withdrawal. The form for withdrawal from the contract can be found here: LINK.
The products must be unused, undamaged, and in their original packaging.
- Complaints
Complaints will be considered if the provider has not complied with the agreement on the order (did not deliver the ordered product or delivered it damaged, so that it cannot be played (cosmetic errors due to shipping products will be dealt with individually)). Only complaint requests that disrupt the playability of the products (games) and/or serious external damage will be considered. Complaints about minor cosmetic defects that may occur in printing will be dealt with individually. The provider undertakes to remedy the specified errors as soon as possible.
Opera Games d.o.o. reserves the right to reject a complaint in the following cases:
if the invoice is not attached, if the goods were not returned in the original packaging, if the user has used the goods without any limitations before withdrawing from the contract.
- Security Shopping and payment through the online store is safe.
Opera Games d.o.o. uses appropriate technological and organizational measures to protect the transmission and storage of personal data, orders, and payments.
Authorized online systems ensure secure authorizations and transactions with credit cards. Credit card authorizations are done in real-time with immediate verification of data from banks. Payment card data is not stored on the merchant’s server.
Users are responsible for their own security by ensuring the security of their username and password, as well as appropriate software and antivirus protection for their computer.
Payment with payment cards is done through the Stripe and PayPal payment systems. Card information is not recorded on the company’s server, so your security is 100% guaranteed. Stripe ensures maximum transaction security. Credit card authorizations are done in real-time with immediate verification of data from banks. Payment is possible with the following cards: Mastercard, Visa, America Express, Discover, Diners, JCB, and Maestro (if the payer’s Maestro payment card allows it).
- Protection of Personal Data The provider undertakes to protect all user’s private data in accordance with the provisions of the Personal Data Protection Act (ZVOP-1). All personal data of the online store user is confidential and will not be disclosed to unauthorized persons in any case.
Most pages on the online store can be visited without disclosing personal information, such as name, address, and email address. However, some information is automatically obtained using cookies and web signals (“pixel tags”), standard tools in the online industry. The use of cookies and web signals enables the recognition of an individual IP address, the type of browser the website visitor uses, and the general activity of the visitor online. If you disable cookies on your computer, it will not be possible to make a purchase in the online store.
To make a purchase in our online store, it is necessary to collect some of your personal data. The data you provide to us will not be disclosed to third parties, except for the purpose of confirming the validity of the purchase and delivering the products. The provider takes all necessary measures to protect the confidentiality of personal data in accordance with ZVOP-1.
By making a purchase in the online store, you explicitly consent to the storage and use of your personal data provided when ordering (name, surname, address, email, phone) exclusively for the purpose of fulfilling the order, and we may use your email address for direct marketing of our identical or similar products or services that you purchased in the online store.
- Disclaimer of liability Opera Games d.o.o. is not responsible for the use of the online store www.couplingthegame.com and for any damage caused by the use of the content found there. The provider strives to ensure the timeliness and accuracy of the data published on its pages. Nevertheless, the properties of the products, delivery times, or prices may change so quickly that the provider cannot correct the data on the web pages. In such a case, the provider will notify the buyer of the changes and allow them to withdraw from the order or replace the ordered product.
Although the provider strives to provide accurate visual displays of the products for sale, all visual displays should be taken symbolically and therefore do not guarantee the properties of the product.
- Legal notice The online store is owned by Opera Games d.o.o., which also manages the online store. The contents published on the website are owned by Opera Games d.o.o. and its contractual partners and may be used for non-commercial purposes, where all copyright notices must be preserved and therefore may not be copied, reproduced, or otherwise distributed without the permission of Opera Games d.o.o.
Sometimes we cannot guarantee the complete accuracy and reliability of all published data. We will take all warnings seriously and immediately correct the published information.
We do not accept responsibility for any consequences arising from the use of the information published on this website or temporary non-functioning of the website and thus the online store.
We reserve the right to make daily changes to the content, errors in prices, and written text. By using the online store, the buyer confirms that they accept the described terms and agrees with them.
- Complaints and disputes Any disputes are resolved by mutual agreement. If no mutual agreement is reached, the disputes are resolved by the competent court.
The provider respects the applicable consumer protection legislation, contractual regulations, and other regulations governing the provision of goods and services via the World Wide Web. The provider makes every effort to fulfill its obligation to establish an effective complaint handling system and to designate a person with whom the buyer can contact by telephone or e-mail in case of problems. A complaint can be submitted by e-mail to shop(at)couplingthegame.com or by mail to Opera Games d.o.o., Trg Svobode 20, 2390 Ravne na Koroškem, or in person at the provider’s address.
The provider will confirm that they have received the complaint within eight business days and inform the website user how long it will take to process it and keep them informed throughout the process.
The provider is aware that a significant feature of consumer disputes, at least as far as judicial resolution is concerned, is their disproportion between the economic value of the claim and the costs involved in resolving the dispute itself. This is also the main obstacle to the consumer bringing the dispute to court. Therefore, the provider makes every effort to resolve any disputes amicably.
- Online store manager The manager of the Coupling, the Game online store at www.couplingthegame.com is Opera Games d.o.o., Trg Svobode 20, 2390 Ravne na Koroškem.
Information about the operator: Opera Games d.o.o., Trg Svobode 20, 2390 Ravne na Koroškem
Registration number: 9132139000 Tax number: SI53859871 Phone: 0038631 588 650 Email: info@couplingthegame.com
Written by the director of Opera Games d.o.o., Klemen Gorenšek
Ravne na Koroškem, 5 May 2023